1. About These Terms
These Terms and Conditions (“Terms”) govern your use of the SOHL Studio by Roz online platform, including the website, mobile application, and all associated content and services (collectively, the “Platform”). The Platform is operated by SOHL Studio by Roz (“we”, “us”, “our”).
By creating an account, subscribing to a plan, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years of age to create an account and use the Platform. By registering, you confirm that the information you provide is accurate and that you are legally able to enter into a binding agreement.
3. Account Registration
To access the Platform, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use.
You may not share your account credentials with others. Each subscription is for individual, personal use only. We reserve the right to suspend or terminate accounts that we reasonably believe are being shared or misused.
4. Subscriptions and Pricing
4.1 Plans
We offer the following subscription plans:
- Monthly Plan: AUD $29.95 per month
- Yearly Plan: AUD $280.00 per year
All prices are in Australian Dollars (AUD) and include GST where applicable.
4.2 Free Trial
New subscribers may be eligible for a 7-day free trial. During the trial period, you will have full access to the Platform at no charge. If you do not cancel before the trial ends, your selected subscription plan will automatically begin, and your payment method will be charged.
You are only eligible for one free trial per person. We reserve the right to determine eligibility and to withdraw the free trial offer at any time.
4.3 Billing
Subscriptions are billed in advance on a recurring basis (monthly or yearly, depending on your plan). Your payment method will be automatically charged at the start of each billing cycle.
4.4 Price Changes
We may change our subscription prices from time to time. If we increase the price of your plan, we will give you at least 30 days’ notice before the change takes effect. You may cancel your subscription before the new price applies.
5. Cancellation and Refunds
5.1 Cancellation
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:
- Your access to the Platform will continue until the end of your current billing period.
- No further charges will be made after the current period ends.
- Cancellation does not entitle you to a refund for the current billing period.
5.2 Refunds
Subscription fees are generally non-refundable. However, we comply with the Australian Consumer Law (“ACL”). If you believe you are entitled to a refund under the ACL — for example, because the Platform was not provided with due care and skill, or was not fit for a particular purpose — please contact us and we will assess your request in accordance with our legal obligations.
5.3 Cooling-Off Period
If you are a consumer under Australian law, you may have the right to a refund if you cancel within a reasonable period and have not accessed or used the content. This does not apply to free trials that have converted to paid subscriptions.
6. Use of the Platform
6.1 Permitted Use
Your subscription grants you a personal, non-exclusive, non-transferable, revocable licence to access and stream content on the Platform for your own private, non-commercial use.
6.2 Restrictions
You must not:
- Share, distribute, or make available any content from the Platform to any third party.
- Download, record, screenshot, or copy any content from the Platform unless expressly permitted.
- Use the Platform for any commercial, public performance, or broadcast purpose.
- Reverse-engineer, modify, or create derivative works based on the Platform or its content.
- Use automated tools, bots, or scrapers to access the Platform.
- Circumvent or attempt to circumvent any access controls, digital rights management, or security measures.
6.3 Fair Use
We monitor usage to ensure fair access for all subscribers. We reserve the right to suspend or terminate accounts that demonstrate unusual or excessive usage patterns that suggest account sharing, automated access, or commercial use.
7. Content and Intellectual Property
7.1 Ownership
All content on the Platform — including but not limited to video classes, audio, images, text, graphics, logos, trademarks, and software — is owned by or licensed to SOHL Studio by Roz and is protected by Australian and international copyright, trademark, and intellectual property laws.
7.2 No Transfer of Rights
Your subscription does not grant you any ownership rights in the content. You may not reproduce, distribute, publicly display, or create derivative works from any content on the Platform without our prior written consent.
7.3 User Content
If you submit any content to the Platform (such as reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display that content in connection with the Platform and our business.
8. Health and Safety Disclaimer
8.1 Not Medical Advice
The content on the Platform is for general educational and fitness purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or qualified health provider before starting any new exercise program or if you have any concerns about your health.
8.2 Assumption of Risk
Exercise involves inherent risks, including the risk of injury. By using the Platform, you acknowledge that you participate in all activities at your own risk. You are responsible for exercising within your own limits and abilities.
You should stop exercising immediately if you feel pain, dizziness, shortness of breath, or any other discomfort, and seek medical attention if necessary.
8.3 Equipment
Some classes require specific equipment such as a Reformer, Wunda Chair, or Tower. You are responsible for ensuring that your equipment is in safe working condition and that you are trained in its proper use. We are not responsible for injuries resulting from faulty, improperly maintained, or incorrectly used equipment.
8.4 Pre-Existing Conditions
If you are pregnant, postnatal, have a pre-existing medical condition, or are recovering from injury, you should consult your healthcare provider before participating in any classes on the Platform. While we offer classes labelled for specific populations, these are general in nature and may not be appropriate for your individual circumstances.
9. Limitation of Liability
To the maximum extent permitted by law, SOHL Studio by Roz, its owners, employees, instructors, and affiliates will not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Any loss of profits, data, goodwill, or other intangible losses.
- Any injury, illness, or physical harm arising from your use of the Platform or participation in any exercise or activity shown on the Platform.
- Any interruption, suspension, or termination of the Platform or its content.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Where our liability cannot be excluded, our total liability to you for all claims is limited to the amount you paid for your subscription in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless SOHL Studio by Roz, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
- Your use of the Platform.
- Your breach of these Terms.
- Your violation of any law or the rights of any third party.
11. Third-Party Services
The Platform may contain links to third-party websites, services, or content (including our streaming platform provider). We do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party services is at your own risk and subject to their own terms and conditions.
12. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to our handling of your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
13. Suspension and Termination
We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without notice, if:
- You breach any of these Terms.
- We reasonably believe your account is being shared or misused.
- We are required to do so by law.
- We discontinue the Platform or any part of it.
If we terminate your account due to a breach of these Terms, you will not be entitled to a refund. If we discontinue the Platform, we will provide a pro-rata refund for any unused portion of your subscription.
14. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemic, government action, power failure, internet disruption, or third-party service provider outages.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts of appeal from them.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SOHL Studio by Roz regarding your use of the Platform. They supersede all prior agreements, representations, and understandings.
18. Contact Us
If you have any questions about these Terms, please contact us:
SOHL Studio by Roz
Email: hello@sohlbyroz.com.au
Phone: 0411 486 116
These Terms and Conditions are provided as a general guide and should be reviewed by a qualified legal professional before publication. SOHL Studio by Roz is not responsible for any legal issues arising from the use of this document without independent legal review. This document does not constitute legal advice.
