1. Introduction

SOHL Studio by Roz (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website, mobile application, and online streaming platform (collectively, the “Platform”).

We are bound by the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth). By using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, subscribe to a plan, or contact us, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely by our third-party payment provider — we do not store your full credit card details)
  • Any other information you voluntarily provide through forms, enquiries, or correspondence

2.2 Information Collected Automatically

When you use the Platform, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages and content viewed
  • Classes streamed, duration watched, and viewing history
  • Date and time of access
  • Referring website or source
  • General geographic location (country or region, not precise location)

2.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Platform.

The types of cookies we use include:

  • Essential cookies: Required for the Platform to function, including authentication and security.
  • Analytics cookies: Help us understand how visitors interact with the Platform so we can improve it.
  • Preference cookies: Remember your settings and preferences for a better experience.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To process subscriptions, payments, and billing
  • To provide access to on-demand classes and platform features
  • To communicate with you about your account, subscription, or enquiries
  • To send you updates about new classes, programs, retreats, and promotions (where you have opted in or where permitted by law)
  • To improve and personalise your experience on the Platform
  • To analyse usage trends and Platform performance
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To comply with our legal obligations

4. Marketing Communications

We may send you marketing communications about our services, including new classes, teacher training programs, retreats, and special offers. We will only send you marketing communications where:

  • You have given us your consent (for example, by opting in at sign-up or through your account settings); or
  • We are permitted to do so under the Spam Act 2003 (Cth) (for example, where you are an existing customer and the communication relates to similar services).

Every marketing communication will include an unsubscribe option. You can opt out at any time by clicking the unsubscribe link in any email or by updating your preferences in your account settings. We will process your request promptly.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following third parties, only to the extent necessary to operate the Platform and provide our services:

  • Payment processors: To process subscription payments securely (e.g. Stripe or similar providers).
  • Streaming platform provider: Our on-demand classes are hosted through a third-party streaming platform (currently Uscreen). Your account information may be shared with this provider to enable access to content.
  • Email and marketing tools: To send transactional emails, account notifications, and marketing communications (where consented).
  • Analytics providers: To help us understand how the Platform is used (e.g. Google Analytics). These providers may collect anonymised or aggregated data.
  • Hosting and infrastructure providers: To store data securely and deliver the Platform reliably.
  • Professional advisers: Including accountants, lawyers, and insurers, where necessary for our business operations.
  • Law enforcement or regulatory bodies: Where required by law, regulation, or legal process.

All third-party providers are required to handle your personal information in accordance with applicable privacy laws and are only permitted to use it for the purposes for which it was shared.

6. Overseas Disclosure

Some of our third-party service providers may be located outside of Australia, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.

By using the Platform and providing your personal information, you consent to the disclosure of your information to overseas recipients where necessary to provide our services.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

  • Encryption of data in transit (SSL/TLS)
  • Secure storage of personal information with access controls
  • Regular review of our security practices
  • Use of reputable, security-certified third-party providers

However, no method of electronic storage or transmission is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When your account is cancelled or deleted:

  • Your account data will be retained for a reasonable period to comply with legal obligations and resolve any disputes.
  • After the retention period, your personal information will be securely deleted or de-identified.
  • Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for analytics and business improvement purposes.

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

9.1 Access

You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide you with access unless an exception under the Privacy Act applies.

9.2 Correction

You have the right to request that we correct any personal information that is inaccurate, incomplete, out of date, or misleading. You can update most of your information directly through your account settings.

9.3 Deletion

You may request that we delete your personal information. We will comply with your request unless we are required to retain the information by law or for a legitimate business purpose (such as resolving disputes or enforcing our Terms).

9.4 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to the SOHL Studio by Roz Platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you via email or through a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically. The “Last updated” date at the top of this page indicates when the policy was most recently revised.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

SOHL Studio by Roz

Email: hello@sohlbyroz.com

Phone: 0411 486 116

This Privacy Policy is provided as a general guide and should be reviewed by a qualified legal professional before publication. SOHL Studio by Roz is not responsible for any legal issues arising from the use of this document without independent legal review. This document does not constitute legal advice.